Shipping policy

Last updated: September 2026

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Ireland, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. If your country isn't listed, contact us and we'll let you know whether we can deliver to you.

Shipping costs

Shipping is free on every order over $100. Orders under $100 have a flat shipping fee, which is shown at checkout before you pay. Any customs or import fees are covered by us, so the total at checkout is the total you pay.

Delivery times

Our products ship directly from the manufacturers and artisans we work with. Delivery typically takes 7 to 14 business days from the date your order is placed. Larger items such as chandeliers and rugs can occasionally take a few days longer. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing and public holidays.

Order tracking

As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door. If you ordered several items, they may arrive in separate packages with separate tracking numbers.

Changes and cancellations

If you contact us within 12 hours of placing your order, we can usually change or cancel it before it ships. After that, our Refund Policy applies.

Delayed, lost or damaged orders

If your order hasn't arrived within the expected window, email us and we'll trace it with the carrier. If a parcel is confirmed lost, we'll send a replacement or give you a full refund. If an item arrives damaged or faulty, photograph the damage and email us within 7 days of delivery, and we'll send a replacement at no cost or refund you in full.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-delivery.

Contact us

Questions about shipping? Email support@luxurymoderndecor.com or use our contact form. Our team is available Monday to Friday, 9am–5pm Central Time, and usually replies within one to two business days.