Refund policy

We want you to love what you ordered. If you don't, returning it should be simple, and at Luxury Modern Decor it is.

The short version

You have 30 days from the day your order arrives to return it for a full refund. We cover the return shipping. No restocking fees, no arguing, no fine print designed to trip you up.

What's eligible

• Items must be unused and in the same condition you received them, with the original packaging intact.
• Gift cards are the one thing we can't take back.

Partial refunds

In a few situations we may need to issue a partial refund rather than a full one: if an item comes back damaged or with parts missing for reasons that aren't our error, or if it's returned more than 30 days after delivery. We'll always tell you why before we process it.

How to start a return

1. Email us at support@luxurymoderndecor.com with your order number and a sentence on what went wrong.
2. We'll reply with a prepaid return label and instructions. Please wait for this before sending anything back, so we can match the return to your order.
3. Pack the item in its original packaging and drop it off.

Once we receive it

We'll email you to confirm the return has arrived and let you know whether the refund has been approved. Approved refunds are issued to your original payment method within a few business days; depending on your bank or card issuer it can take a little longer to appear on your statement.

Damaged or faulty on arrival?

Photograph the damage and email us within 7 days of delivery. We'll send a replacement at no cost or refund you in full, whichever you prefer, and you won't need to return the damaged item unless we ask.

Questions about any of this? Get in touch and a real person will answer.